Ans:The phone will work on any regular telephone line, known as a POTS or B1 line, or sometimes referred to as COCOT or COPT lines, but please check with your state PUC to see if there are any specific requirements.

Ans:You pick your LD carrier when you setup the telephone line, and the payphone is set to charge at a higher rate then you are being charged. So for example, if you are being charged $.10 per minute, the payphone will be programmed to charge $.50 per minute, so you will be profiting $.40 per minute. Your phone bill will have the LD charges, but there will be more than enough cash in the coin box to cover the charges.

Ans:In most areas you do not need an actual payphone, an Emergency Hotline Phone will fill the requirement and save you money. This is the preferred phone for pools because a child can not make an accidental 911 call simply by taking the receiver off hook. The 911 button must be pressed to connect the call.

Ans:You decide how much to charge , which will be decided at the time of purchase. The phone is then programmed based upon your local calling area to determine the specific rate patterns using a rate file.

Ans:The Elcotel Series-5XG comes with a two year warranty on the housing and parts, and a one year warranty on the circuit board.

The Protel 7000 and 310 come with a two year warranty on the housing and parts, and a one year warranty on the circuit board. The optional refurbished circuit board comes with a six month warranty.

The Protel 1000 comes with a 6 month warranty on the housing, parts, and circuit board. All new desktop pay phones come with a one year warranty. Refurbished desktop payphones come with a 30 day warranty. Repairs have a 30 day warranty.

The warranty does not include shipping costs on any refurbished phone and only covers shipping, at G-Tel's discretion, during the first 30 days on a new phone. Vandalism voids the warranty. Vandalism is defined by any damage not consistent with normal usage or maintenance of your phone at G-Tel's technical departments discretion. Battery's are not covered if you do not keep them charged by line usage.

For more warranty information, please refer to the product page of your specific model.

Ans:Most orders ship out the same day or the day after the order was placed. You can view the UPS Ground Shipping Chart by clicking here. If you order 2nd day or next day, your order should arrive on schedule, without counting Saturday or Sunday.

Ans:Your Bell Style phone will come programmed to route all 0+ and operator assisted calls through NCIC.Your phone will come with a form for you to sign up and receive $.50 commission per 0+ call from your payphone location. You can also sign up online by visiting http://www.payphone.com/Special_Offers/0+.htm. If you would like to program a different carrier into your phone, you can instruct us at the time of sale and we will program their carrier access number into the payphone for you, (additional charges may apply).

Ans:The magnetic card reader is used as an alternate to coin or collect calling when making a call from the payphone. The person using the phone would swipe his or her credit card, or magnetic striped phone card, and the phone would process the call .As the payphone owner, you get paid under our 0+ commission program discussed above, or through another carrier of your choice.

Ans:Enter # then the six digit default pass code 000000, the display will show "FLASH" then "FREE". If you changed your pass code you will have to reset it back to default.

Ans:With the phone on hook, remove the tap from the bottom of the phone to reveal the dipswitches. Put dipswitch 1 to the on position, and then go off hook. Enter the program mode with the default pass code 000000, change your pass code, then put dipswitch 1 back to the off position.

Ans:Test the coin flow by depositing a coin into the phone, then hang up to see if your money is returned. If not, you may have a stuck or bent coin, or a foreign object, that is blocking the coin flow. Remove the outer shell of the phone and remove the jam.

Ans:You waited too long to dial after you lifted the handset.

Ans:You did not deposit enough coin to make the call.

Ans:Your coin settings may have been erased. Enter the program mode then enter *16 1000052599#

Ans:You may have voice mail on the line. It is recommended to remove the voice mail service on the line the payphone is operating on. It is also possible that another device on the line is interfering with the payphone. Also, if someone else is on the line, the phone will display a timer when the handset is lifted.

Ans:Press *00 while in the program mode to access your local rate band.

Ans:Press *01 while in the program mode to access your local rate band.

Ans: When it is desired to not charge sales tax on a total invoice, check the No Tax button at any time before printing the receipt.(Note: that this sets no tax for every line item.)

Ans: It is possible to set tax for a single line item at this time.

Ans: Enter 0.00 into the Manual Entry Price field.

Ans: Enter the specific price into the Manual Entry Price field. Position the cursor into the Scan the Bar-code field. Scan the book.

Ans: Either type in the discount percent into the "Discount" field, or select a discount from the "Discount" Pull Down.

Ans: If the transaction is still currently displayed, press the Print Receipt button again, the receipt will reprint, and the Inventory and Update action will be performed a second time.

Ans: Where you can print the sales totals you have completed during the business day. During this process the sales totals are reset ready for the next day.

Ans: Where you can print a snapshot view of the current sales totals, the figures are not reset as part of this process.

Ans: Move the control slide to the Z position.
Press the Z Report button.
Once the report has printed.
Move the control slide to R position.